How Long Does It Take for My Review to Appear on Glassdoor
Learning how to use Glassdoor in the context of knowing how to respond to negative reviews is a must for every company considering it tin severely impact reputation. Specifically, Glassdoor information revealed 7 out of 10 people changed their stance about a make afterward a company replied to a review, and 75% of job seekers will apply to a company if it actively manages its make online.
When done correctly, Glassdoor employer responses solve the primary upshot of the review and do it in a way that saves or even elevates the company's overall reputation. Responding to negative employee reviews also puts you in a meliorate low-cal. Specifically, 62% of Glassdoor users have a amend perception of the company when the employer responds to reviews.
On Glassdoor: How to Respond to Negative Reviews
- Respond on fourth dimension and with the right tone.
- Say, "thank you."
- Address the reviewer's issue, provide solutions, and take the conversation offline (if necessary).
Respond on Time and with the Right Tone
An of import part of knowing how to responding to negative reviews on Glassdoor is having a calm, nerveless, and professional person tone. The words you use in the response need to convey that yous genuinely care about and respect the reviewer's feedback.
Not everyone can write in a professional tone on Glassdoor, which is why y'all could assign the role of reviews responses to a select few in your H.R. or social teams. With employer make monitoring from ReviewTrackers, which allows for an unlimited number of users, y'all can easily coordinate every review activeness by quickly assigning responses to specific people on your team when a negative review comes up.
Once yous have the right response tone, piece of work on submitting an on-time response. Taking besides long to address a reviewer's feedback and concerns, especially if they are currently an employee, can prove that yous don't care about their thoughts.
For a perfect example of how to answer professionally and on time, accept a await at the response below from DialogTech'due south vice president of H.R.
Even though the negative review didn't provide many details, DialogTech's vice president of H.R. wrote a response that was professional person and straight to the bespeak. They apologized for the former employee's experience and stated their desire to know more almost their issues. The response was also submitted only a week afterward the review appeared.
Information technology'south worth noting, withal, that you shouldn't always wait a whole week to submit a review response. ReviewTrackers' daily alerts for employer make monitoring let you know when a new review arrives on the company's Glassdoor profile so that you lot can respond to your Glassdoor reviews in days or fifty-fifty hours.
Say, "Thanks"
Every review response should include the words, "thank you." Despite the negative sentiment in some employee reviews, use the response to thank them for taking time out of their day to write out their thoughts. Here'southward a perfect example from Torso Social club'southward H.R. team.
Before addressing the reviewer'southward problems and providing updates on the visitor plans to meliorate the workplace, the responder made certain to write a quick judgement to give thanks the former employee for their feedback. Writing out a single "thanks" sentence doesn't take much attempt, and it tells both the reviewer and futurity employees that you genuinely care most all forms of feedback.
In some cases, these negative reviews will reveal insights into hidden issues and pain points in the company thanks to customer feel analytics technology. Thank employees for bringing these bug to your attention and then that they are appropriately addressed.
Address Bug, Provide Solutions, and Take the Conversation Offline (If Necessary)
After apologizing in a professional tone, information technology's fourth dimension to get to the meat of your response. Don't be agape to address the issues mentioned because information technology shows that you are actively reading employee reviews. Furthermore, it puts you lot in a humbling position past showing that the company isn't perfect but is continuously trying to improve based on employee feedback.
Take a wait at the response below from a member of the Guaranteed Rate Customer Success team.
The professional person response not but thanked the employee for the review but addressed their consequence with the new pay construction. In improver, the response as well help humanize the company considering the author apologized for the fact that the changes negatively affected the employee.
All the same, the response also went i pace farther. By encouraging the employee to talk over their thoughts with their manager or the H.R. department, the writer provides possible solutions for the employee. As well, it ensures that further actions by the reviewer are taken offline, which helps both employer and employee resolve the event privately rather than discussing sensitive topics on a public forum like Glassdoor.
The Impact of Responding to Negative Reviews on Glassdoor
Learning how to reply to employee feedback on Glassdoor is crucial in acquiring and retaining employees. Genuine employee feedback is the type of social proof that job seekers need when finding a new place to work.
By responding to employee reviews in the right style, you tell prospects that y'all value your employees and continuously employ their feedback to observe ways to amend the work environment and civilization.
Source: https://www.reviewtrackers.com/blog/responding-negative-reviews-glassdoor/
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